Croft Farm Holiday Cottages – Pikehall – Derbyshire
Booking and Occupation Terms and Conditions
These Terms and Conditions were updated on the 28th March 2024 and apply to all Guests and members of their party (including day visitors).
It is the responsibility of the person making the booking to ensure that all members of their party understand and comply with the appropriate obligations and conditions of use, set out in the following sections.
Section 1 – Booking
a. Bookings can only be made by persons over the age of 18. When you submit a booking online, you will receive an automatically generated booking summary by e-mail to the e-mail address you provide on the booking form.
b. The price for a holiday or short break (Short breaks are either Friday to Monday or Monday to Friday) is taken from the price range in place on the date of the start of the holiday and applies from that date, even if the letting duration spans a published pricing change.
c. This Booking Arrangement does not form a contract between us. A contract only arises when your booking is subsequently confirmed by e-mail following payment of a deposit. Please ensure the details are correct and advise us immediately if there are any errors.
d. This Agreement will constitute the entire agreement between you and us and supersedes all previous promises, representations, and undertakings. No one other than a party to this contract shall have any right to enforce any of its terms.
Section 2 – Children, Pets and Disabled Access
a. Children are accepted in Trail View and The Farriers – please note, for the Farriers, stairgates are not provided. Highchairs and Travel Cots are available on request. Please email or state your requirements on your booking form.
b. Please note, the patio garden and grassed area located behind Trail View is open plan and children should always be supervised when these areas are accessed.
c. Domestic Pets are not allowed. However, Guide Dogs and Assistance Dogs may be allowed but permission from the owners of Croft Farm Holiday Cottages must be sought at the time of booking.
d. Wheelchair access to the ground floor of our Cottages is provided, but none is available to the upper floor of The Farriers.
e. Please be aware that the Courtyard and surrounding areas are made of gravel and are not flat paved areas except for some provision at our Cottages thresholds.
Section 3 – Multiple Properties Booked together
a. When the booking is for more than one cottage at the same time, we reserve the right to charge a deposit/bond of £300.00 against any damage that may arise and ask that any items of furniture or equipment moved from one cottage to another are returned to their rightful place at the end of the holiday stay.
Section 4 – Payment
a. To secure the booking for your chosen cottage, we require a deposit of 25% of total booking cost. Minimum of £150.00 with the balance payable six weeks before the start of your holiday.
b. If your booking is within six weeks of your arrival the whole cost is payable on booking.
c. Please note, you may lose your booking and deposit if the full balance is not received by the due date. (Six weeks before your arrival)
d. There is an additional charge of £20.00 which will be added to your booking if the payment is received from an international destination.
e. Our preferred method of payment is by BACS bank transfer. We also accept credit/debit card payments, through the online reservation system. Prices are inclusive of VAT.
Section 5 – Price Includes
a. The Booking Price includes all reasonable heating and electricity costs, bed linen, basic cleaning materials and an initial supply of washing up liquid and dishwasher tablets.
b. Should you require any further amenities, then please state at the time of paying for your holiday. E.g., Cot or Highchair.
c. Please note: We do not provide towels in the cottages (with the exception of guests who have travelled from overseas).
Section 6 – Cancellation
a. You may not, under any circumstance, transfer your booking to anyone else.
b. In the unlikely event of your accommodation becoming unavailable due to circumstances outside our control, every effort will be made to provide alternative accommodation at Croft Farm Holiday Cottages.
c. Should this not be possible, a complete refund will be paid including the deposit. Our liability would not extend beyond this refund.
d. The Owners do not accept responsibility for any breakdown in public or local supply of essential services, including water or electricity, nor any claims against inconvenience caused by such incidences, or by any building works or repairs that may be deemed necessary.
e. In the case of any such breakdown whilst you are in occupancy, Guests are asked to notify the Owners immediately of the issue. We will endeavour, in conjunction with the service company concerned, to correct the fault as soon as possible.
f. In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time. In such cases, a full refund will be given.
g. The Owners retain the right to repossess the holiday accommodation if it is reasonably believed that any damage to the property or its contents has been caused. No refunds will be given in these circumstances.
h. Any complaints must be made known to the Owners immediately. No complaints will be entertained after the guest has departed.
Section 7- Cancellations
a. Our cancellations are as follows;
- Cancellations 12 weeks prior to arrival will be eligible for a full refund.
- Cancellations 9 weeks prior to arrival will be given the option to transfer your deposit to another date. (Subject to availability)
- Cancellations 8 – 3 weeks prior to arrival will be eligible for a 50% refund.
- Cancellations 3 weeks prior to arrival are not eligible to a refund.
Section 8 – Medical Assistance
a. Covid is now an insurable illness for the travel industry. We advise you to take out the relevant insurance once your booking has been confirmed.
b. Please note, if the guests become ill whilst staying in the accommodation and cannot return home, additional charges for the cottage will be incurred.
c. There are no medical facilities on site, however if the need should unfortunately arise, an emergency Defibrillator is sited in the old Red Phone Box in Pikehall Village, some 800 yards from Croft Farm.
d. In other Medical Emergencies, please dial 111, or go to our nearest Emergency Treatment Centre at the Whitworth Hospital (Open 8am to 8pm Daily) at 330 Bakewell Road, Matlock DE4 2JD. Telephone Number 01629 580211.
Section 9 – Arrival
a. The cottage will be available from 16:00hrs (4.00pm) on the day of the Guests arrival.
b. Guests are asked to arrive prior to 21:30hrs (9.30pm), as not to disturb other guests. (Please contact us prior, if you are going to be later than 21:30 hrs).
c. The shared courtyard area may only be used for the ease of unloading and loading luggage. Vehicles must then be moved from this area.
d. Please ensure that any vehicles used are parked in the car parking area on the approach to the cottages at all other times. We ask Guests to reverse park for safety reasons.
e. Please do not park under the covered garage area as this is Private Parking.
Section 10 – Final Departure or leaving for the day
a. Final Departure – Please be sure to vacate the accommodation by 09:30hrs (9.30am) on the day of final departure to allow the Owners preparation time to get the Cottage ready for the next set of guests.
b. During your stay – Make sure you lock all doors and windows when you leave the Cottage for day’s-out or shopping trips. Treat ‘security of the cottage’ as if it was your own.
c. Please turn all internal and external lights off when you go out or on departure day.
Section 11 – Number of Guests
a. The number of guests occupying the cottage overnight must not exceed the maximum occupancy stated for that cottage.
b. The Owners reserve the right to terminate the stay of any Guest if these conditions are not observed or their conduct is likely to impair the enjoyment, comfort or safety of other guests or staff.
c. Please note, no refunds will be given in these circumstances.
Section 12 – Access to the Cottages
a We reserve the right of reasonable access to the cottages at all times but, where possible we would advise you in advance if access is required, and the reason.
Section 13 – Damages, Breakages and Cleaning
a. We do not accept responsibility or liability for any loss, injury or damage to guests’ personal effects or property or any consequential expenses of any kind sustained by any member of the holiday maker’s party because of any such incident.
b. Also, we accept no liability for the loss of any outside service connection to the holiday accommodation whilst the guest is staying at Croft Farm Holiday Cottages.
c. Please take care of the accommodation you are staying in. You are responsible and liable for any breakages, damages, or excessive cleaning which you cause to the accommodation or its contents.
d. Report any damage, breakages, or repairs to the Owners as soon as possible.
e. Should the damage be minor, we may not charge you. However, we do reserve the right to charge you for replacement or repair if the damage or breakage is significant.
f. Consequential costs may be incurred where it is not possible to repair or clean the cottage prior to arrival of the next guest.
g. Refuse and recycling bins are adjacent to the Cottages and Guests are asked to use the facilities and not leave full waste bins in the cottage for others to remove after you leave.
Section 14 – Smoking
a. Croft Farm Holiday Cottages operate a strict No Smoking policy and smoking is not allowed within the cottages.
b. We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning that smoking within the Cottage incurs.
c. Consequential costs starting at £350.00 may be levied where it is necessary to remove the smell of cigarettes, cigars, pipe tobacco as well as that from ‘vaping’ and e-cigarettes, from a cottage prior to the arrival of the next guest.
d. The use of illegal smoking material is completely forbidden in Croft Farm Cottages and on the Farm as a whole.
Section 15 – Candles and Wood Burning Stoves
a. Guests and anyone in their party, must not use candles, tea-lights, fireworks or night lanterns at and or around Croft Farm Cottages or our environs.
b. If your Accommodation has a wood burning stove, please be cautious when using as these can get very hot.
c. When cleaning out the wood burning stove, please use the ash bucket provided in the bin area.
d. Should you use the wood burning stove, only the permitted and appropriate fuel must be burnt.
e. You must not use any other form of heating than that provided by Croft Farm Cottages, in your holiday let.
Section 16 – Fuel Surcharge
a. We reserve the right to introduce a “Fuel Surcharge” per cottage if our utility costs increase by more than 20% over the year period.
b. The level of the “Surcharge” will be ‘at cost’ and only introduced if our costs increase by 20% over that of those in the October of the previous year (that being the date when the original prices were set).
c. Any existing bookings will be notified of the actual increase 6 weeks prior to arrival and will have a “no cost” cancellation option (i.e., the booking deposit will be returned).
d. Anyone booking after a Surcharge has been applied will be notified of the surcharge amount when booking.
e. The all-inclusive costs are based on “reasonable” usage of the heating and electricity during your stay. We reserve the right to charge for “unreasonable” usage.
f. Charges will be made at current electricity prices plus a £10.00 administration fee.
g. An example of “unreasonable usage” would be where a guest has turned the heating up to a higher than programmed setting and then gone out for the day or has the heating setting to a higher than programmed setting throughout the night.
Section 17 – Site Safety
a. Please ensure that children are not allowed to wander around the farm unsupervised.
b. Do not allow children or adults to climb on the stone walls, gates, or fences. These are very expensive to repair, and you will be liable for any damage caused.
c. All farm buildings are strictly out of bounds.
d. The land at Croft Farm is farmed by heavy machinery and as such, can be very dangerous, please watch out for tractors and other heavy machinery and HGV’s which use the access roads and always give way to them.
e. Farm animals graze the adjacent land. Be considerate towards them when using the public footpath.
f. Please do not pet or feed the farm animals in the fields.
g. There is also an access path to the High Peak Trail which runs from the Car Park & farm buildings up to the Trail Gate.
h. The Owners retain the right to conduct their other business activities based on the Farm and adjacent property freely and shall not be liable for or if any inconvenience is caused.
i. The use of metal detectors and shotguns is forbidden.
j. The use of drones is only permitted with prior consent from Judith Barker.
k. The use of chip pans/ deep fat fryers is forbidden. (These items set off the fire alarms within the cottages).
l. Any building work deemed essential to the properties during your stay, will be undertaken with consideration. No further liability will be held against the company.
Section 18 – Mobile Phones
a. Mobile phone signal is variable between service providers and in different locations at Croft Farm.
b. You may be able to get signal on the driveway if not within the property.
Section 19 – Wi-Fi
a. Wi-Fi is available but we reserve the right to withdraw its use.
b. Those using Wi-Fi must agree to sign the Wi-Fi terms and conditions.
c. Please email info@croftfarmpeakdistrictholidays.co.uk for a copy.
Section 20 – EV Charger
(As of 1st March 2024)
a. All users of the EV Charger do so at their own risk. No liability will be held against the owners in the event of faults occurring or the charger being unavailable during your visit. However, we will endeavour to keep the client updated wherever possible should the charger be out of use.
b. The EV Charger will be free to clients staying 3 days or more. For clients staying 2 nights there will be a charge of £10.00 per use. Please bring your own lead.
c. If during your stay misuse of the charger is found additional costs will be incurred.
Section 21 – The Cycle Barn
a. The Cycle Barn offers covered storage of cycles overnight for our guests.
b. We provide bicycle racks affixed to the property and ask that guests use their own cycle locks to secure their cycles to them.
c. We cannot accept any responsibility for loss or damage to guest’s cycles or property whilst at Croft Farm.
Section 22 – Your Holiday
a. We want you to enjoy your stay with us. If there are any problems with the standard of your accommodation, please contact us at the time the problem occurs.
b. Complaints will not be entertained after the end of the hiring period or after the Guest has departed.
Section 23 – Changes to our Terms and Conditions
a. Our Terms and Conditions are subject to periodic change and so we suggest that you print a copy for your reference.
b. If our Terms and Conditions change, and, in unlikely event that a dispute arises, we will honour the version in operation at the time of your initial booking.
Section 24 – Lost Property
a. Any lost property will be stored for 4 weeks only. If the property is not claimed the items will be donated to the local charity shop.
b. In the event of returning to the owner by post/ courier, this will be charged beforehand.
Section 25 – Data Protection
a. Both parties to this agreement are subject to the General Data Protection Regulation (UK GDPR) which stems from the Data Protection Act 2018.
b. We are both bound to keep each other’s confidential information securely and personal and not impart anything concerning this booking to anyone else, other than the two parties to this agreement.
Section 26 – The Law and our Terms and Conditions
a. Our Terms and Conditions are governed by English Law. Both parties to this Holiday Booking arrangement must agree to accept the jurisdiction of English Courts.